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P&WC has built the largest, most comprehensive customer service network in the industry around its 10,000 customers who operate in 200 countries.  

Through its Customer First Centres in Montreal and Singapore, P&WC is always just a call or click away, providing unparalleled technical support.  The P&WC network includes 30-owned or designated repair and overhaul facilities, seven parts distribution centres, approximately 100 Field Support Representatives, 100 mobile repair team (MRT) technicians ready to be dispatched at a moment’s notice, and 800 rental/exchange engines.  P&WC offers customer training through Flight Safety International, which has 12 locations around the world. P&WC offers comprehensive Pay-per-Hour service for fleet operators and business and general aviation customers, with more than 7,500 engines currently enrolled in P&WC-backed hourly cost programs, including the ESP® and FMP® programs.

P&WC also offers the repair and overhaul of accessories, the repair of components and the sale of new, exchange and used serviceable parts. Advanced diagnostics help operators advance towards a totally planned operating environment.

CUSTOMER SERVICE LINKS

COVER PHOTO: The mesmerizing makeup of a PT6 compressor.